AVS Policies

Free Islandwide Delivery: AVS Marketplace offers free next-day delivery islandwide on all orders, fulfilled by Knutsford Express for fast and reliable service.
Delivery Times: Orders are delivered the next business day for orders placed before 12pm. If the order is placed after 12pm, the order will be delivered two business days later. Once your order is dropped off at Knutsford Express, you’ll receive a confirmation email with the receipt and tracking number. Once orders are dropped off at Knutsford Express, delivery is subject to their schedule, which is typically same-day or next-day delivery.
Shipping Areas: We currently serve all regions within Jamaica.

We accept secure online payments via major credit/debit cards.
Please ensure all payment details are accurate to avoid any delays in processing your order.

Due to the high-quality standards and extensive quality control processes at AVS Marketplace, we do not offer returns, refunds, or exchanges on any products across our brands.
We encourage you to carefully review all product details before completing your purchase. If you need assistance, our support team is here to help answer any questions via website live chat, email and phone.

All products sold through AVS Marketplace are subject to strict quality inspections to ensure you receive only the best.
In the unlikely event of a manufacturing defect, please contact our customer support team within 7 days of delivery for further assistance.

Your privacy is important to us. All personal information collected through the AVS Marketplace website is securely stored and used solely for processing and delivering your order.
We do not share or sell customer information with any third parties.

AVS Marketplace strives to provide excellent customer service. If you have any questions or concerns about your order, our customer support team is available through live chat, phone at (876) 584-0948 or email at orders@avsjam.com.
Our team is available Monday through Friday, from 9 a.m. to 5 p.m.

AVS Marketplace does not offer warranties on products across our brands. However, we provide product care tips to help you get the most out of your purchase.
Please follow any specific care instructions provided with your product to ensure longevity.

Our website uses SSL encryption to protect your payment information. You can shop confidently, knowing that your data is safe and secure.
If you have any questions about security measures, feel free to reach out to our support team.

AVS Marketplace may update these policies from time to time. We encourage you to review this page periodically for the latest information.
Your continued use of our marketplace indicates acceptance of these policies.